How Mentoring Complete Helped Enterprise Rent-A-Car Transform Their Mentoring Programs for Higher Retention & Happier Employees
Headquarters:
St. Louis, Missouri
Challenge:
Enhance Mentoring Programs’ Quality to Amplify Employee Satisfaction
Approach:
Identifying Opportunities and Aligning the Mentoring Programs with the Strategic Goals
Results:
Stronger Relationships, Happier Employees, Enhanced Retention
Enterprise Rent-A-Car, a leading player in the car rental industry, has consistently demonstrated excellence and innovation since its inception. With an extensive network of locations worldwide, a diverse fleet of vehicles, and a customer-centric approach, Enterprise has emerged as a trusted choice for individuals and businesses seeking reliable transportation solutions.
Mentoring Complete President Rene Petrin worked with Enterprise’s leadership team to design a program to transition the existing mentoring programs into a true mentoring model and link employee mentoring to the following four strategic goals while avoiding making the program a performance-based initiative:
- Provide leadership development
- Help improve retention
- Increase the diversity of management
- Increase employee satisfaction in the area of mentoring
In Enterprise’s latest 12-month rolling report, the organization boasts an impressive retention rate of over 89 percent for its 450 pairs. The mentee retention percentage stands at over 92 percent, with remarkable figures of over 94 percent for both women and minorities. Furthermore, the program has consistently exceeded expectations with regard to the promotion percentage of participating mentees.